> For the complete documentation index, see [llms.txt](https://docs.openwowi.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.openwowi.de/schnittstelle-v1.x/kommunikationsmodul/ticket-bearbeiten.md).
# Ticket bearbeiten
Mit diesen Endpunkten können Sie Tickets bearbeiten.
Hinweise zur Funktion
Das Kommunikationsmodul sollte Anwendung finden, wenn Sie über eine API ein neues Objekt erstellen und erwartet wird, dass dieses Objekt in WOWIPORT weiterverarbeitet wird. Beispiele hierfür wären:
* Ein vorgeschlagener Vertragsnehmer wird erstellt.
* Eine Rechnung wird übergeben.
* Ein Auftrag wurde erstellt.
"AssignmentEntityId" verweist auf die Entitäts-ID aus dem entsprechenden Katalog. Die ID des Objektes wird im Schlüssel "EntityId" angegeben.\
\
Daten zu den Abteilungen können in den Objektdaten abgerufen werden.\
{% hint style="danger" %}
Die Endpunkte der Version 1.2 sind momentan in der Entwicklung und können noch Änderungen erfahren.
{% endhint %}
## Ticket anlegen
#### Version 1.2
***
{% openapi src="" path="/openwowi/v1.2/CommunicationEdit/Ticket" method="post" %}
{% endopenapi %}
***
## Kommentar hinzufügen
{% hint style="danger" %}
Dieser Endpunkt wird zukünftig zugunsten der Konversationen abgekündigt. Der Endpunkt ist mit den Tickets weiterhin kompatibel, allerdings fehlen wesentliche Daten für die Konversationen.
{% endhint %}
#### Version 1.2
***
{% openapi src="" path="/openwowi/v1.2/CommunicationEdit/Ticket/AddComment" method="post" expanded="false" %}
{% endopenapi %}
***
## Konversationen hinzufügen
Hinweise zur Funktion
Sie können in den Konversationen andere Ticketquellen verwenden, wenn diese Ihrem API Key zugeordnet sind.
Die "Location" kann nur in der Nachrichtenquelle "Gesprächsnotiz" verwendet werden.
#### Version 1.2
***
## POST /openwowi/v1.2/CommunicationEdit/Ticket/AddConversation
>
```json
{"openapi":"3.0.4","info":{"title":"OpenWowi","version":"V1.2"},"security":[{"Authorization":[]}],"components":{"securitySchemes":{"Authorization":{"type":"oauth2","description":"Use username and password.","flows":{"password":{"tokenUrl":"../oauth2/token","scopes":{}}}}},"schemas":{"CommunicationCenter.Bll.Services.RestAPIServices.OpenWowi.Dto_V1_2.EditServiceDto.TicketAddConversationDto":{"type":"object","properties":{"TicketId":{"type":"integer","format":"int32"},"TicketSourceId":{"type":"integer","format":"int32"},"PersonId":{"type":"integer","format":"int32","nullable":true},"UserId":{"type":"integer","format":"int32","nullable":true},"CreatedAt":{"type":"string","format":"date-time"},"Location":{"type":"string","nullable":true},"Content":{"type":"string","nullable":true}},"additionalProperties":false},"CommunicationCenter.Bll.Services.RestAPIServices.OpenWowi.Dto_V1_2.EditServiceDto.TicketConversationChangeResultDto":{"type":"object","properties":{"Id":{"type":"integer","format":"int32"},"IdNum":{"type":"string","nullable":true},"CommentId":{"type":"integer","format":"int32"}},"additionalProperties":false}}},"paths":{"/openwowi/v1.2/CommunicationEdit/Ticket/AddConversation":{"post":{"tags":["OpenWowi Communication Edit"],"operationId":"CommunicationEdit_AddTicketConversation","parameters":[{"name":"apiKey","in":"query","schema":{"type":"string"}}],"requestBody":{"content":{"application/json":{"schema":{"$ref":"#/components/schemas/CommunicationCenter.Bll.Services.RestAPIServices.OpenWowi.Dto_V1_2.EditServiceDto.TicketAddConversationDto"}},"text/json":{"schema":{"$ref":"#/components/schemas/CommunicationCenter.Bll.Services.RestAPIServices.OpenWowi.Dto_V1_2.EditServiceDto.TicketAddConversationDto"}},"application/*+json":{"schema":{"$ref":"#/components/schemas/CommunicationCenter.Bll.Services.RestAPIServices.OpenWowi.Dto_V1_2.EditServiceDto.TicketAddConversationDto"}}}},"responses":{"200":{"description":"OK","content":{"text/plain":{"schema":{"$ref":"#/components/schemas/CommunicationCenter.Bll.Services.RestAPIServices.OpenWowi.Dto_V1_2.EditServiceDto.TicketConversationChangeResultDto"}},"application/json":{"schema":{"$ref":"#/components/schemas/CommunicationCenter.Bll.Services.RestAPIServices.OpenWowi.Dto_V1_2.EditServiceDto.TicketConversationChangeResultDto"}},"text/json":{"schema":{"$ref":"#/components/schemas/CommunicationCenter.Bll.Services.RestAPIServices.OpenWowi.Dto_V1_2.EditServiceDto.TicketConversationChangeResultDto"}}}},"400":{"description":"Bad Request","content":{"text/plain":{"schema":{"type":"object","additionalProperties":{"type":"array","items":{"type":"string"}}}},"application/json":{"schema":{"type":"object","additionalProperties":{"type":"array","items":{"type":"string"}}}},"text/json":{"schema":{"type":"object","additionalProperties":{"type":"array","items":{"type":"string"}}}}}},"401":{"description":"Unauthorized"}}}}}}
```
***
## Ticket löschen
#### Version 1.2
***
{% openapi src="" path="/openwowi/v1.2/CommunicationEdit/Ticket/{ticketId}" method="delete" %}
{% endopenapi %}
***
---
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