Kataloge

Zugeordnete Entitäten

Version 1.2

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get

Autorisierungen

OAuth2passwordErforderlich

Use username and password.

Token URL:

Abfrageparameter

apiKeystringOptional

showNullValuesbooleanOptionalDefault: false

Antworten

200

OK

Idinteger · int32Optional

Codestring · nullableOptional

400

Bad Request

401

Unauthorized

get/openwowi/v1.2/CommunicationCatalog/TicketAssignmentEntity

GET /openwowi/v1.2/CommunicationCatalog/TicketAssignmentEntity HTTP/1.1
Authorization: Bearer YOUR_OAUTH2_TOKEN
Accept: */*

[
  {
    "Id": 1,
    "Code": "text"
  }
]

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Ticket Priorität

Version 1.2

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get

Autorisierungen

OAuth2passwordErforderlich

Use username and password.

Token URL:

Abfrageparameter

apiKeystringOptional

showNullValuesbooleanOptionalDefault: false

Antworten

200

OK

Idinteger · int32Optional

Codestring · nullableOptional

400

Bad Request

401

Unauthorized

get/openwowi/v1.2/CommunicationCatalog/TicketPriority

GET /openwowi/v1.2/CommunicationCatalog/TicketPriority HTTP/1.1
Authorization: Bearer YOUR_OAUTH2_TOKEN
Accept: */*

[
  {
    "Id": 1,
    "Code": "text"
  }
]

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Ticket Quellen

Hinweise zur Funktion

Sie können alle Ticketquellen des Kantonsystems sehen. Ob sie diese Ticketquellen in einem schreibenden Endpunkt verwenden können, hängt von der Konfiguration des API Keys ab. Sie können diese Information im Feld "AllowTicketCreationForApiKey" sehen.

Bestimmte Ticketquellen (z.B. das Anrufprotokoll) sind für die API Anlage grundsätzlich gesperrt.

Version 1.2

---

get

Autorisierungen

OAuth2passwordErforderlich

Use username and password.

Token URL:

Abfrageparameter

apiKeystringOptional

showNullValuesbooleanOptionalDefault: false

Antworten

200

OK

Idinteger · int32Optional

Codestring · nullableOptional

IsPersonMandatorybooleanOptional

IsSubjectMandatorybooleanOptional

IsContentMandatorybooleanOptional

IncomingSourceOnlybooleanOptional

AllowTicketCreationForApiKeybooleanOptional

400

Bad Request

401

Unauthorized

get/openwowi/v1.2/CommunicationCatalog/TicketSource

GET /openwowi/v1.2/CommunicationCatalog/TicketSource HTTP/1.1
Authorization: Bearer YOUR_OAUTH2_TOKEN
Accept: */*

[
  {
    "Id": 1,
    "Code": "text",
    "TicketSourceClassification": {
      "Id": 1,
      "Code": "text"
    },
    "DefaultTicketPriority": {
      "Id": 1,
      "Code": "text"
    },
    "DefaultTicketStatus": {
      "Id": 1,
      "Code": "text",
      "AssignedStatusFunction": {
        "StatusNew": true,
        "StatusOpened": true,
        "StatusClosed": true
      }
    },
    "IsPersonMandatory": true,
    "IsSubjectMandatory": true,
    "IsContentMandatory": true,
    "IncomingSourceOnly": true,
    "DefaultTicketStatusDuringProcessing": {
      "Id": 1,
      "Code": "text",
      "AssignedStatusFunction": {
        "StatusNew": true,
        "StatusOpened": true,
        "StatusClosed": true
      }
    },
    "AllowTicketCreationForApiKey": true,
    "AvailableTicketStatus": [
      {
        "Id": 1,
        "Code": "text",
        "AssignedStatusFunction": {
          "StatusNew": true,
          "StatusOpened": true,
          "StatusClosed": true
        }
      }
    ]
  }
]

---

Ticket Status

Version 1.2

---

get

Autorisierungen

OAuth2passwordErforderlich

Use username and password.

Token URL:

Abfrageparameter

apiKeystringOptional

showNullValuesbooleanOptionalDefault: false

Antworten

200

OK

Idinteger · int32Optional

Codestring · nullableOptional

400

Bad Request

401

Unauthorized

get/openwowi/v1.2/CommunicationCatalog/TicketStatus

GET /openwowi/v1.2/CommunicationCatalog/TicketStatus HTTP/1.1
Authorization: Bearer YOUR_OAUTH2_TOKEN
Accept: */*

[
  {
    "Id": 1,
    "Code": "text",
    "AssignedStatusFunction": {
      "StatusNew": true,
      "StatusOpened": true,
      "StatusClosed": true
    }
  }
]

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